Last updated 25 August 2026
This notice explains what happens to your information when you use this website.
We use what you send to reply to you and quote for the work. Your enquiry is emailed to Ellwood & Son Plumbing and Heating through Resend, an email delivery service, and a copy is recorded in the Silver Spider Media Command Centre so it can be tracked and answered. Sending an enquiry is not the same as agreeing to analytics; your enquiry is handled the same way whether you accept or decline optional cookies.
If you accept optional cookies we use Google Analytics 4 to understand how people find and use the site. Until you accept, none of that runs. If you decline, it stays off. Full detail is in the cookie and tracking information.
Separately, we keep a plain tally of page views with no cookie, no storage on your device and no identifier. It is never shared with Google or anyone else.
This website is hosted on Vercel.
Enquiries and the records attached to them: 24 months from our last contact with you about it. Analytics information, if you agreed to it: 14 months.
You can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we are using it. If you are not happy with how we have handled it, you can complain to the Information Commissioner's Office at ico.org.uk.